10 Most Asked Questions

1. What types of jewelry do you offer?
We offer a diverse selection of jewelry, including rings, necklaces, bracelets, and earrings. Our collections feature a variety of materials such as 925 sterling silver, gold-plated items, stainless steel, and natural stones. Be sure to read the product descriptions carefully to understand the specific materials used in each piece before placing your order!

2. How should I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and store it in a cool, dry place. Regularly clean your pieces with a soft cloth. For a long-lasting shine, avoid contact with moisture and liquid cosmetics like lotions and makeup. It’s best to remove your jewelry before showering, bathing, or swimming to enjoy it for years to come! For specific care tips, follow us on social media where we share great advice on jewelry maintenance! You can also check out our care guide for more information.

3. How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and shipping can take an additional 3-7 business days. International shipping times may vary depending on the shipping method you select. 

4. Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to keep an eye on your shipment’s status.

5. What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure options.

6. Is your jewelry hypoallergenic and tarnish-resistant?
Gold-plated pieces are often considered hypoallergenic, but they may cause reactions if the plating wears or chips off over time. To enjoy your jewelry for the long term, it’s essential to take good care of it. Keep in mind that our pieces are not 100% gold; they are gold-plated stainless steel, titanium, copper, or brass. Solid gold can be quite expensive, and we’re here to offer you beautiful, affordable jewelry. With proper maintenance, you can keep your pieces looking stunning!

925 sterling silver is often considered hypoallergenic because it contains 92.5% pure silver, which significantly reduces the risk of triggering allergies. This makes it a popular choice for those with sensitive skin!

All jewelry can tarnish over time, so to keep yours looking fabulous, try to avoid contact with water, perfume, disinfectants, bleach, and sweat. Store your pieces in a jewelry box after wearing them to protect and maintain their shine.

Even the most valuable diamonds and luxury materials require care, including insurance, cleaning, and repair services. Just like those high-end pieces, our jewelry needs a bit of attention too! Regular cleaning and gentle handling will keep your pieces looking stunning. Investing in beautiful jewelry means committing to its maintenance, regardless of the price tag!

7. What is 925 sterling silver?
925 sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals, typically copper, enhancing durability while retaining the beauty of silver. This blend enhances durability while preserving the stunning beauty of silver. Although sterling silver can tarnish over time due to exposure to air and moisture, a little regular cleaning will keep it looking fabulous!

When you’re not wearing your 925 sterling silver jewelry, be sure to store it in a box to protect it from air exposure. Leaving it out can subject it to moisture and sunlight, which may lead to tarnishing. Especially during the summer, remember to take off your jewelry before swimming in the sea or pool. By following these simple steps, you can enjoy your beautiful pieces for many years to come!

8. Can I change or cancel my order after it has been placed?
Yes, you can change or cancel your order if it hasn’t shipped yet. Please contact us as soon as possible, and we’ll be happy to assist you!

9. Do you offer any promotions or discounts?
Yes! We frequently run promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers!

10. What about your shipping and return/refund policy?
For details on our shipping and return/refund policies, please check our policy pages. If you have any questions, feel free to contact us—we’re here to help!